Refund Policy

Deposits
A non-refundable deposit of 50% of the total order cost is required to secure your date and begin production planning. Your event date is not confirmed until the deposit is received.

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Final Payment
The remaining balance is due no later than 7 days before your event date. Orders with an outstanding balance after this date may be canceled without refund of the deposit.

 

Cancellations

• Canceling 14 or more days before your event: you'll receive a refund of any payments made beyond the deposit (the deposit itself is non-refundable).

• Canceling within 7–13 days of your event: no refund will be issued, as ingredients and time have already been allocated to your order.

• Canceling within 6 days of your event: no refund will be issued.

 

Rescheduling
We understand plans change. If you need to move your event date, we'll do our best to accommodate a new date at no additional charge, provided you notify us at least 7 days in advance and the new date is within 60 days of the original. Your deposit will transfer to the new date. Rescheduling requests made less than 7 days before the event will be treated as a cancellation under the policy above.

 

Order Changes
Changes to flavors, size, or design details can be made up to 7 days before your event, subject to availability. Changes requested within 7 days of the event may not be possible, or may incur an additional fee.

 

Quality Issues
If you believe there was an error with your order (e.g., incorrect flavor, damaged item at pickup/delivery), please contact us within 24 hours of receiving your order so we can make it right.

 

Custom & Rush Orders
Custom orders require advance notice and are not guaranteed until availability is confirmed and a deposit is received. Rush orders (less than [5 days] notice) may carry an additional fee and are subject to availability.